FAQs

1. What is Southeast Gifts?

Southeast Gifts is an online store offering thoughtfully selected products perfect for gifting, celebrating, or treating yourself. We focus on quality, value, and convenience.

2. How long does shipping take?

U.S. Shipping: 7–14 days
International Shipping: 14–31 days

Shipping times vary depending on the item and location, but we work hard to get your order delivered as quickly as possible.

3. How do I track my order?

Tracking information is uploaded as soon as it becomes available.
You can check your tracking details anytime on our “Track Your Order” page.

4. Do you accept returns?

Yes! We accept returns within 30 days of delivery.
Items must be unused and in their original packaging. If you need help with a return, simply reach out to our support team.

5. What should I do if my item arrives damaged or incorrect?

Please contact us right away with your order number and photos of the issue. We’ll make it right by sending a replacement or issuing a refund.

6. Can I change or cancel my order after placing it?

Orders can typically be changed or canceled within the first 12–24 hours, depending on how quickly it begins processing. If you need help, email us as soon as possible.

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

8. Do you ship internationally?

Yes! We ship to many countries around the world. International shipping times range from 14–31 days, depending on the destination.

9. Will all my items arrive together?

Depending on the products ordered, items may ship in separate packages to ensure faster delivery. Each package will have its own tracking information.

10. Do you offer gift options?

Some items come with gift-ready packaging, and we offer the option to add personalized notes on select products. Details can be found on each product page.

11. How can I contact customer support?

You can reach us anytime at southeastgifts1@gmail.com. We aim to respond within 24–48 hours.